HOW TO OPEN AN ACCOUNT:
To be able to buy on line it is absolutely essential to have first opened an account.
Please pay attention when entering your date of birth: DD 2 digits / MM two digits/ YYYY four digits.
1. Dont forget to fill in all the obligatory fields. If you miss one then the account cannot be created.
2. Dont forget to enter your email address because it is the only way we can communicate directly with you about your order.
3. You can create your own password, minimum of 6 digits which will be recognised each time you log on.
Choose a simple word that you can easily remember. Make a note of it until you have memorised it.
Each time you log on to our web site you have to identify yourself by entering your email address and password. You will then be able to place an order and see a history of your previous orders.
If you forget your password? . There is a tool at your disposition where you are able to receive a new password delivered to your email address.
Click: “Receive new Password”.
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To see or edit your account details: If you have an account for our web site, enter by entering your email address and password. Click “My Account”. The options that you have in front of you are to be able to see a history of all your previous orders and your customer details. Other personal options available are:
Directions: By clicking on this button you are able to enter up to a maximum of five different delivery addresses. This enables you to have a delivery made to various shops, your home address or the address of a friend.
Please note that there is difference between deliveries to commercial addresses and to private addresses. UPS always give priority to commercial addresses. If you can give a commercial address then your order will arrive quicker.
History of orders: This button allows you to see a history of your previous orders to date. You will be able to see all the details of these orders.
Notification: The system allows the customer to click on any article on our web site and receive specific information about this article by email, such as changes in stock, special offers, yet to arrive or when it is discontinued.
The navigator of the web site is able to see a complete description of an article in the right-hand column in the box “Notifications”. When you click on this button you will receive notification of any changes in price or stock of this item. If you wish to activate or desactivate these notifications click the section “Edit”.
Account: To update or change your customer details or change delivery addresses click this button.
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Delivery Charges: The information about what forms of delivery are available automatically by entering the delivery address. The system will show what are the charges before you complete your order. You are able to see the final total of your order with the delivery charge and also have the opportunity to choose another form of delivery before you complete your order.
TO SEE THE PROGRESS OF AN ORDER
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OBSERVATIONS AND COMMENTS: If you wish to make any additional suggestion or comment about your order you can write it in: "Observations" which you will find at the bottom of the page.
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